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Capability 05 · Mobile Products

Mobile applications built for the long term.

From customer apps to tools for people working on the move, we build mobile products with a clear release process, sensible offline behaviour and a codebase your team can continue to maintain.

Business purpose

Put reliable tools in the hands of customers and field staff without creating a second, disconnected system to support.

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Operational problems addressed

Signs this capability is needed.

  1. P1Field teams rely on paper or messaging apps while away from a desk
  2. P2An existing app is unstable after operating-system updates
  3. P3Separate iOS and Android codebases have drifted apart
  4. P4The app needs to work with poor or intermittent connectivity
  5. P5App releases are infrequent because the process is manual and risky

What this includes

Inside Mobile Products.

01Cross-platform development
One shared codebase for iOS and Android where it suits the product.
02Native development
Platform-specific engineering when hardware access or performance require it.
03Offline and sync design
Local storage and conflict handling for unreliable connections.
04Release automation
Automated builds, test distribution and store submission workflows.
05Device integration
Camera, location, scanning, notifications and secure storage.

Deliverables

  • iOS and Android applications
  • Backend APIs or integration layer
  • Automated build and release pipeline
  • Crash and usage monitoring setup
  • Store listing preparation support

Engagement and delivery

How this work is usually structured.

Engagement options

Delivery approach

  1. 02 · Define

    We decide early which tasks must work offline, because that choice shapes the whole architecture.

  2. 04 · Engineer

    Test builds reach real devices from the first cycles, not only at the end.

  3. 06 · Improve

    Crash reporting and operating-system release calendars drive a regular maintenance rhythm.

The full Omnexa Method

Technologies

Tools we commonly use.

Choices are made for each project, based on your existing estate, team skills and long-term maintenance — not on a fixed stack.
React NativeSwift and KotlinExpoSQLite and local syncFirebase or equivalent push services

Related scenario

What this can look like in practice.

Representative solution scenario · S4

Connecting customer and operational systems

Integration

Starting situation

Sales uses a CRM, delivery uses a project tool, finance uses an accounting system and customer service uses a help desk. Each holds a different version of the customer.

Operational friction

  • Won deals re-entered into delivery and finance systems
  • Customer service lacks order and contract context
  • Invoices delayed while information is gathered
  • Leadership reports reconcile figures from four exports

Proposed system

An integration layer with agreed data ownership, event-driven updates between systems, a customer view for service teams and a reporting model built on shared definitions.

Architecture outline

Experiences

Unified customer view inside the help desk · Leadership dashboard

Operations

CRM, project, finance and help-desk platforms · Master data ownership rules

Intelligence

Shared reporting model · Automated hand-off triggers

Foundations

Integration platform or event bus · API connectors · Retry and error handling

Assurance

Integration monitoring · Field-level access rules · Reconciliation checks

Technologies that may be used

CRM and ERP APIsIntegration platform or message queuedbt and a cloud warehousePower BI or Looker

Expected categories of improvement

  • Information entered once
  • Faster hand-offs between teams
  • Better-informed customer service
  • One set of numbers for leadership
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Related capabilities

Often combined with.

Frequently asked questions

Questions about Mobile Products.

It depends on device features, performance needs and your team's skills. Many business applications are well served by a shared codebase; we recommend native only where there is a clear reason.

Yes. Internal apps can be distributed through enterprise and managed-device channels rather than public stores.

We can prepare and manage submissions on your accounts, so the listing and ownership remain with your organization.

CONSULTATION

Discuss mobile products with a senior engineer.

Share what you are planning or struggling with. We will respond with questions, an initial view and a suggested next step.

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