Solution foundation · Scheduling and service delivery
Omnexa Appoint
Solution foundations configured around each organization’s requirements.
Discuss This SolutionIntended users
Who it is for
- Clinics and care providers
- Service and maintenance businesses
- Consultancies and training providers
- Hospitality and venue operators
Operational challenge
Bookings are managed through phone calls, shared calendars and messages. Double-bookings, no-shows and last-minute changes consume staff time and frustrate customers.
Available modules
Modules you can start from.
M1
Online booking
Customer-facing booking with real availability, service rules and confirmation.
M2
Staff allocation
Assignment based on skills, location, working patterns and workload.
M3
Automated reminders
Email and SMS confirmations and reminders with simple rescheduling links.
M4
Resource planning
Rooms, equipment and vehicles booked alongside people.
M5
Payment integration
Deposits, prepayment or invoicing connected to your payment provider.
Example workflow
How work moves through it.
Step 1
Book
A customer selects a service and sees only times when a suitable person and resource are free.
Step 2
Confirm
The booking is confirmed, a deposit is taken if required and the calendar updates for staff.
Step 3
Remind
Reminders go out on your schedule with a link to reschedule within your policy.
Step 4
Deliver and follow up
After the appointment, notes are recorded and a follow-up or review request is sent.
Configuration
Integration, customization and security.
Integration options
Customization options
- Service catalogue, durations and buffers
- Cancellation and rescheduling policies
- Multi-location and multi-timezone rules
- Branded booking pages and messages
Security considerations
- Separation of customer data by location or team
- Consent capture for communications
- Restricted access to appointment notes
- Secure payment handling through the provider
Implementation and support
From foundation to your system.
- 01Document services, staff skills and resource rules
- 02Configure availability and policies
- 03Connect calendars and payments
- 04Pilot with one team or location
- 05Roll out and review no-show and rescheduling patterns
Support options
- Maintenance and messaging-provider updates
- Policy and service changes handled on request
- Seasonal capacity planning support
Related capabilities: Experience Engineering, Mobile Products, Information Systems
Common in: Healthcare, Hospitality, Professional services, Education
ENQUIRY
Shape Appoint around your operation.
Tell us how the work runs today and what needs to change. We will suggest which modules apply and what would need to be tailored.